Shipping Policy

Thank you for shopping with LANVELLA. We want your jewelry to reach you safely and with clear delivery expectations. This Shipping Policy explains our standard shipping rates, processing times, delivery estimates, and how we handle shipping questions.

1. Where We Ship

We currently offer shipping to addresses in the 50 United States. We do not currently offer international shipping. Delivery to P.O. boxes, APO/FPO addresses, or certain remote locations may be unavailable depending on the carrier; any applicable restrictions will be shown at checkout.

2. Shipping Rates

Free shipping eligibility is calculated using the merchandise subtotal after discounts and before taxes and shipping charges. Shipping options and the final charge will be displayed at checkout. Expedited shipping is not currently offered unless explicitly shown at checkout.

3. Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding U.S. public holidays. Processing time is separate from transit time. Orders placed on weekends or holidays will normally begin processing on the next business day.

During peak shopping periods, promotions, or unexpected inventory delays, processing may take longer. We will contact you if a material delay affects your order.

4. Estimated Delivery Times

Standard shipping is estimated to take 5–10 business days after dispatch for eligible U.S. destinations. Including processing, the typical estimated total is approximately 6–13 business days.

These are estimates, not guaranteed delivery dates. Carrier disruptions, weather, destination restrictions, and other circumstances may affect transit times. Any specific delivery commitment made at checkout or required by law takes precedence over these general estimates.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation at the email address entered during checkout. Once your order ships, we will send a shipping confirmation with tracking details when tracking is available. Tracking information may take 24–48 hours to show its first carrier update.

6. Incorrect or Incomplete Addresses

Please check your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible. We will try to help before dispatch, but address changes cannot be guaranteed once an order has been processed or shipped.

If a package is returned because the address supplied was incorrect or incomplete, we will contact you about available redelivery or refund options. Any additional shipping costs will be disclosed before a reshipment is arranged, subject to applicable law.

7. Delayed, Lost, or Missing Packages

If your tracking shows an unexpected delay or your package has not arrived within the estimated window, please contact us with your order number and tracking details. We will review the shipment and, when appropriate, assist with a carrier investigation.

If an order is confirmed lost or was not delivered as required, we will work with you on an appropriate resolution, which may include a replacement or refund, consistent with applicable law. A carrier's “delivered” scan does not automatically waive your legal rights.

8. Damaged Packages or Incorrect Items

If your order arrives damaged, incomplete, or contains the wrong item, please contact us promptly, preferably within 7 days of delivery, and include your order number and photographs if available. This requested reporting period helps us investigate quickly; it does not reduce any rights you have under applicable law.

We will review the issue and offer an appropriate solution, such as a replacement or refund, where warranted.

9. Multiple Shipments

Some orders may arrive in separate packages. If your order ships in multiple parcels, we will provide available tracking information for each shipment. We will not charge additional shipping fees for splitting an order unless you expressly agree in advance.

10. Taxes and Customs

Applicable sales taxes, where collected, will be calculated and displayed at checkout. This policy currently covers U.S. shipping only. Any customs-related charges or import arrangements, if applicable to our fulfillment process, will be handled in accordance with applicable laws and disclosed where required.

11. Delivery Problems and Your Rights

If we cannot ship your order within the timeframe promised at checkout or, where no timeframe was stated, within the period required by applicable law, we will provide any required delay notice and cancellation or refund options. Nothing in this policy limits non-waivable consumer rights.

12. Contact Us

For shipping questions, tracking assistance, or delivery issues, please contact LANVELLA through the contact form on lanvella.com or at [[email protected]]. Please include your order number so we can assist you efficiently.