Return & Refund Policy

Last Updated: November 10, 2026

At LANVELLA, we want you to feel confident about every purchase. If something is not right, please review the following return and refund guidelines. This policy applies to purchases made directly through lanvella.com and does not limit rights provided by applicable law.

1. Return Window

You may request a return within 30 calendar days after delivery. To begin a return, please contact us before sending your item back.

2. Return Eligibility

To qualify for a standard change-of-mind return, items must be unused, unworn, in their original condition, and returned with original packaging and any included accessories. We may request your order number and photographs to help process the request.

3. Non-Returnable Items

For hygiene or customization reasons, the following items are generally not eligible for change-of-mind returns if clearly identified as such before purchase:

Earrings that have been worn or whose hygiene seal has been broken, where applicable.
Personalized, engraved, or made-to-order jewelry.
Final-sale items specifically marked non-returnable before checkout.

These restrictions do not apply to defective, damaged, incorrectly described, or incorrectly supplied products where applicable law provides a remedy.

4. How to Request a Return

Email [[email protected]] within the return window.
Include your order number, the item you wish to return, and the reason for your request.
Wait for our return instructions and any required return authorization.
Package the item securely and ship it to the return address we provide.

Do not send returns to the address on your shipping label unless we have confirmed it is the correct return facility. Return destination: .

5. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless we state otherwise. If an item arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate remedy, including return shipping where required by law.

6. Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible if your order arrives damaged, defective, or incorrect. Include your order number and clear photos when available. We will review the issue and offer an appropriate replacement, refund, or other remedy consistent with applicable law. You do not lose statutory rights merely because you did not contact us within the standard change-of-mind return period.

7. Refund Processing

Once we receive and inspect an eligible returned item, we will notify you whether the return is approved. Approved refunds are issued to the original payment method, unless otherwise agreed or required by law. We aim to process approved refunds within 5–10 business days after inspection; the time for funds to appear may vary by payment provider or bank. Any mandatory refund deadline under applicable law takes precedence.

8. Original Shipping Fees

For change-of-mind returns, original shipping fees are generally not refunded unless required by law or otherwise stated at checkout. If we made an error or the product was defective, applicable remedies may include shipping charges as required by law.

9. Exchanges

If you would like a different size or style, please contact [[email protected]]. Exchanges depend on product availability and our ability to arrange return shipping. We will explain the available options before you send anything back.

10. Order Cancellations

If you need to cancel an order, contact us promptly at [[email protected]]. We will try to accommodate requests before an order is processed or dispatched, but cancellation is not guaranteed once fulfillment has begun. Your legal cancellation rights, if any, remain unaffected.

11. Lost or Delayed Packages

If tracking shows a delay or your package appears missing, please contact us with your order number. We will help investigate with the carrier and provide any remedy required by applicable law. Please also review our Shipping Policy for delivery information.